Box Office Policies

COVID-19 Policy
× As of April 2, 2022, proof of vaccination or negative test results are no longer required to attend events at the Colonial Performing Arts Center’s venues – The Colonial Theatre or SHOWROOM. Masks are recommended but not required at both venues. Certain shows or artists may have different requirements: Please check the website event page for requirements for your show.

Ticket Policy

× Each person REGARDLESS OF AGE must have a valid ticket to enter a performance.


Preservation and Maintenance Fee :
A $3.00 Preservation and Maintenance Fee is included in the price of each ticket. This fee helps fund the long-term maintenance, restoration and improvement of The Colonial — Cheshire County’s only remaining historic theatre. The Colonial Theatre is listed on the New Hampshire State Register of Historic Places and the National Register of Historic Theatres.


Inclement Weather
If the event is presented as scheduled, we are contractually obligated to pay the performers. Therefore, we are unable to offer refunds or exchanges due to weather.

Exchange Policy

× All sales are final. NO REFUNDS.


EXCHANGES only subject to the following conditions:
  1. Exchanges are available to Colonial Theatre Members at the Sustainer Level and above.
  2. Tickets may be exchanged by simply calling the Colonial Performing Arts Center Box Office at (603) 352-2033
  3. Please retain your original tickets to redeem your new tickets upon presentation at the Colonial Performing Arts Center Box Office.
  4. Requests for ticket exchanges will be accepted up to 48 hours prior to the performance date of the tickets you are holding. This provides the Colonial Performing Arts Center Box Office the opportunity to resell the exchanged tickets.
  5. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.

Lost Tickets

× In the event that you have lost your tickets, please visit the Colonial Performing Arts Center Box Office or call (603) 352-2033 before your performance date.

Order Fees

× Refer to Order Fee for the policy description.

Mailing Fees

× Refer to Mailing Fee for the policy description.
Colonial Performing Arts Center
95 Main Street
Keene NH 03431
Directions to our Box Office
Hours: 12 PM - 5 PM EST Tuesday through Friday