Box Office Policies

COVID-19 Policy
× For the safety of our patrons, artists, venue staff, and our community as a whole, we will be requiring proof of vaccination or a negative COVID-19 PCR test from within 72 hours for admittance to all events until further notice. In addition, masks are required to be worn at all times while at the venue, regardless of your vaccination status. You may pull your mask down when eating or drinking only.

Please bring a photo of your vaccination card or negative PCR test timestamped within the last 72 hours, along with a corresponding state or federal ID for entry.

Ticket Policy

× Each person REGARDLESS OF AGE must have a valid ticket to enter a performance.


Preservation and Maintenance Fee :
A $3.00 Preservation and Maintenance Fee is included in the price of each ticket. This fee helps fund the long-term maintenance, restoration and improvement of The Colonial — Cheshire County’s only remaining historic theatre. The Colonial Theatre is listed on the New Hampshire State Register of Historic Places and the National Register of Historic Theatres.


Inclement Weather
If the event is presented as scheduled, we are contractually obligated to pay the performers. Therefore, we are unable to offer refunds or exchanges due to weather.

Exchange Policy

× All sales are final. NO REFUNDS.


EXCHANGES only subject to the following conditions:
  1. Exchanges are available to Colonial Theatre Members at the Sustainer Level and above.
  2. Tickets may be exchanged by simply calling the Colonial Performing Arts Center Box Office at (603) 352-2033
  3. Please retain your original tickets to redeem your new tickets upon presentation at the Colonial Performing Arts Center Box Office.
  4. Requests for ticket exchanges will be accepted up to 48 hours prior to the performance date of the tickets you are holding. This provides the Colonial Performing Arts Center Box Office the opportunity to resell the exchanged tickets.
  5. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.

Lost Tickets

× In the event that you have lost your tickets, please visit the Colonial Performing Arts Center Box Office or call (603) 352-2033 before your performance date.

Order Fees

× Refer to Order Fee for the policy description.

Mailing Fees

× Refer to Mailing Fee for the policy description.
Colonial Performing Arts Center
95 Main Street
Keene NH 03431
Directions to our Box Office
Hours: 12 PM - 6 PM EST Daily